FAQs

Please be aware COVID19 is still impacting shipping so if there is a delay with your delivery, we hope you can be patient with our delivery partners. 

 

Shipping & Delivery

Where do you ship to?

We are currently shipping all over Australia!

How long will it take for my bundle to arrive?

This one depends where your recipient lives! All NSW orders will take between 1-2 business days to arrive. All other locations may take up to 3-5 business days.

All orders will receive a tracking number so you can keep an eye on your order.

Also, remember once your bundle is in our courier's hands it us up to them to deliver this package within the time frame they have given us. We cannot take any responsibility for delayed or lost packages :(

How much is shipping?

Shipping is FREE on all our pre made bundles and a flat rate of $12.95 on all make your own bundles.

 

Bundles & Products

 

Is there a card included in every bundle?

Absolutely! You can currently pick from our exclusively designed greeting cards by Caitlin Hope. All you need to do is leave a message in the check out area and we will hand write it for you.

 

What if I want to mix up the items in the bundles, can I make my own?

Yup! That's exactly why we have a 'build your own bundle' page. We know that YOU know your loved ones best and want to make sure you can personalise the gift as much as possible. So choose exactly what you want, and we will package it up for you.

 

I’d love to organise a bulk order of bundles for my loved ones, how do I do this?

Awesome, nothing gives us more joy than gifting to groups! If you could please email us at hello@fierceandfound.com.au with what kind of bundles you are after and what date you need them by, we will come back to you. Please note: we are a small start up and so any orders larger than 8 will need to allow for a 2-4 week turnaround. 

We are a local female business and would love to collaborate with fierce & found, how do we get in touch?

First of all, we are FLATTERED and would love to hear from you!! You can reach us through our contact us page or email us directly at hello@fierceandfound.com.au

 

What's your return policy?

Due to the nature of the bundles we supply, we do not accept any refunds or returns unless any of the products are damaged. If you receive a bundle with a damaged product, please email us at hello@fierceandfound.com.au within 24 hours of receiving your bundle with photos of the damaged goods and we will get back to you.